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XSA Info

Ordering, Shipping & Returns

Ordering

Feel free to peruse our online store to view the standard products we offer.

  • Orders can be placed online or
  • Email your request to This email address is being protected from spambots. You need JavaScript enabled to view it.

For Climbing Wall Construction or Mobile Climbing Walls, please Contact Us for a quote.

Payment Methods

On Checkout, you’ll be presented with the Payment Options:
  • Direct bank transfer 
  • PayFast (For secure Credit Card Transactions)

An order is only considered an order once payment has been received and cleared. No work shall commence nor shall items be dispatched until such time. Should you wish to place a tentative order and confirm details, please enter your query in the comment bar during checkout.

Stock

Climbing Wall Panels & Volumes

All Climbing Panels & Volumes are custom made. Production time varies.

Climbing Grips/Holds

We generally keep a large amount of stock of all climbing hold sizes and colours, but for custom colours, large orders or during peak season we may need up to 10 working days to manufacture your order. If we have stock of your preferred colour (or if you haven't specified), we'll usually ship the next day.

Climbing Gear and Outdoor Equipment

Stock quantities are kept to a minimum. Orders are placed on demand. Delivery time is up 5 days.

Playground Equipment

Orders are placed on demand. Most products featured on the site will be in stock in under 2 weeks.

Contact us with any stock/ delivery queries

Shipping/ Delivery

Our shopping cart has options for you to set up different addresses, namely a billing address and a shipping address.

Within South Africa we use The Courier Guy. 
During checkout the system will automatically calculate your shipping cost based on the weight of the items in your shopping cart, with the following options:

  • Delivery - Main City Centres Door-to-door road delivery in South Africa, within main city centres.
  • Delivery - Regional/ outlying area Door-to-door road delivery in South Africa, in regional or outlying areas. (50km+ from main city centres.)
  • Collection - Customer collection from XSA Office. Collect from the XSA Office in Airfield, Benoni, Johannesburg, Gauteng. (Address supplied on order)

International Orders

Please contact us with your address details, and list of desired products for a quote on delivery. Some countries have import duties and taxes which are not covered by our freighting service. You will need to enquire about these in your country.

Returns & Warranties

Refunds/ Exchanges/ Returns

  • If we aren't able to source your ordered product/s we will offer you an alternative and/or a full refund.
  • We will happily facilitate any reasonable returns or exchanges where possible, if products are sent back in their original packaging and condition within 2 weeks of being received. 
  • Where products are made to order, returns or exchanges will only made where defective workmanship applies. Please be clear about any details such as colour & size beforehand. 

Warranties

  • Where the Original Equipment Manufacturer (OEM) warranty applies, products can be returned to us to process the claim on your behalf. The item will be sent back to the manufacturers, who will replace or repair the item at their discretion. If you have a warranty issue, pack up product/s and include full contact details, a description of the problem and proof of purchase, and return it to us directly.

Guarantees

  • We stand by the quality of XSA ROX Climbing Holds with a 1 year guarantee. If any holds break for whatever reason, we will replace them with the same or similar size holds. To claim on the guarantee, please send us photos of the broken grips. Please note, that delivery is not covered. Customers can collect from us, arrange their own courier or we can charge our regular courier rates. 

Product Liability Insurance*

  • In addition to our amazing products and materials, we aim to provide superb customer service. Because your safety is important to us, XSA Climbing Walls carries product liability insurance. It is our hope that having this added protection, in addition to the best products in the industry, gives our customers the peace of mind that comes from knowing you have bought the best product and service available.
*Terms and Conditions apply

Privacy Policy

This privacy policy sets out how Extremely South African uses and protects any information that you give Extremely South African when you use this website.

Extremely South African is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Extremely South African may change this policy from time to time by updating this page. This policy is effective from 1 January 2010.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment Processing

When a buyer clicks to pay(checkout), they get to choose their preferred payment method, between Direct Bank Transfer and Credit Card payment. If Credit Card is chosen, you will securely complete the transaction on PayFast's servers, where your account login, personal details and all money transactions are locked down using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

Your may get an alert from your browser that the site is not secure, when you are on a public area of the website. On checkout, you will be asked to create a secure Payfast account, at which point the website will go into https:// mode. You can click next to the address bar to see the Payfast SSL certificate.

Information

We may collect the following information:

  • Name, company name and job title
  • Contact information including address, email address and telephone/cellphone number
  • Demographic information such as preferences and interests
  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service.

  • Facilitating internal record keeping.
  • Analysing the information to customise the website according to visitors interests and/or browsing habits.
  • Reviewing feedback to improve our products and services.
  • We may also use your information to contact you for marketing purposes, by email, phone or mail. (You can always opt out - SPAM sucks)

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing using the link the newsletter or contact us with a removal request.
  • Email correspondence will feature an unsubscribe button to unsubscribe. This will not affect your website login.
  • We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you believe that any information we are holding on you is incorrect or incomplete, please Contact Us.

 

 

Contact Us

Contact XSA Climbing Walls & Play

  • (+27) 84 753 6026
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